VoicePinger

Is it the network or the phone? When voice quality issues arise, the finger-pointing begins. VoicePinger removes the guesswork by measuring actual voice quality and delay across any endpoint, regardless of device type. As the only solution supporting true end-to-end measurement across all device types, VoicePinger has been trusted by telecom carriers and enterprises for over a decade, and has evolved for the 5G era.

Media feature: used in Nikkei BP’s “IT Pro” to benchmark voice quality across LINE, comm, and Skype.

Why VoicePinger

• Universal device support: smartphones (iOS/Android), softphones, business phones, analog phones, and feature phones. Measure quality across any endpoint combination.
• VoLTE & 5G ready: the POLQA v3 (ITU-T P.863) algorithm delivers high-precision measurement for next-generation voice networks.
• Automated testing with AutoMan: define scenarios and actions for fully automated test execution and scheduled quality checks.
• Objective numbers: turn “it just sounds bad” into quantified data for faster troubleshooting.

Use cases

• Evaluate VoLTE/5G deployment quality objectively.
• Compare voice quality across device types and carriers on a single standard.
• Investigate customer complaints with data-driven analysis.
• Automate ongoing quality monitoring across locations.

On-site measurement is also available: for teams that want to trial a tool before purchase or have specialists run the measurement, Glean Co. offers a dispatch measurement service.